Orders and products

What does Nxlift sell?

We sell car lifts and workshop equipment for garages and shops, including 2-post car lifts, scissor lifts, and portable and mobile lifts.

How do I choose the right lift?

Check the description and details on each product page, and make sure the lift fits your space, vehicles, and power supply. If you are not sure, email support@nxlift.store or call +1 308-532-2676 and we will help you choose.

Is installation included?

Installation is not included unless the product page says it is. Lifts must be installed and used in line with the manufacturer’s instructions and the product’s stated capacity. If you are not sure how to install a lift safely, use a qualified professional.

Where do my orders ship from?

Orders ship from North Platte, Nebraska.

Can I cancel or change my order?

Yes, if it has not yet shipped. Email support@nxlift.store with your order number as soon as possible. After it ships, you can use our return process. A delivery address can be changed only before the order ships.

Shipping

Where do you deliver?

We deliver to addresses in all 50 U.S. states and Washington, D.C. We do not currently deliver internationally or to U.S. territories.

Is delivery free?

Yes. Standard delivery is free on all orders within the United States.

How long does delivery take?

Orders are usually processed in 1–2 business days, and transit takes 3–5 business days, so most orders arrive in 4–7 business days. These are estimates, not guarantees. Carrier delays, weather, and holidays can add time, and delivery to Alaska and Hawaii can take longer. See our Shipping Policy.

How are lifts delivered?

Lifts are large and heavy, so they are shipped by a freight or ground carrier suited to heavy equipment. The carrier may contact you to arrange delivery. Please make sure someone aged 18 or older can receive the shipment and that the delivery location has space and safe access for a delivery truck.

How can I track my order?

When your order ships, we email you a shipping confirmation with carrier details and tracking or a delivery reference where available. If you have not received it within 3 business days of ordering, email us.

Returns and payment

What is your return policy?

You can return an eligible item within 30 days of delivery. Items must be unused and not installed, with all parts and accessories. Contact us first and we will provide the return label or freight documents. Returns are free and there is no restocking fee. Refunds go to your original payment method within 10 business days after we receive and inspect the item. See our Return & Refund Policy.

Can I exchange an item for a different model?

We do not offer direct exchanges. Return the original item and place a new order for the model you want. If an item arrives damaged, defective, or incorrect, we will replace it.

What if my order arrives damaged or incorrect?

Note the issue on the delivery receipt where possible, take photos, and email support@nxlift.store within 7 days of delivery with your order number. We will send a replacement or refund you in full.

What payment methods do you accept?

We accept credit and debit cards (Visa, Mastercard, and American Express) and PayPal. The options available to you are shown at checkout. See our Payment Policy.

Contact

How can I contact customer support?

Email support@nxlift.store or call +1 308-532-2676, Monday – Friday, 9:00 AM – 5:00 PM ET. Please include your order number so we can help you faster. Our address is 1013 S Jeffers St, North Platte, NE 69101, USA.